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This article provides you with some benchmarks to help you develop a quality assurance program that will encompass all your business channels. By closing the gap between internal and external indicators, you will be able to measure what really counts for your customers and make the interactions with your clients a successful customer experience!
The twofold challenge of gamification In constant growth since 2008, gamification is a business trend that strategically implements elements of…
In an environment where organizations must increasingly differentiate themselves in highly competitive markets, it is important for them to provide their resources with the means to achieve their full potential so that they can in turn support their employer.
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Though we expected that the introduction of teleworking in the 1990s would revolutionize the work environment, we have to admit that this work mode remains uncommon. Why?
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