Employee Engagement and Leadership

January 17, 2017

Does your quality assurance program have the required qualities … in your clients’ eyes?

This article provides you with some benchmarks to help you develop a quality assurance program that will encompass all your business channels. By closing the gap between internal and external indicators, you will be able to measure what really counts for your customers and make the interactions with your clients a successful customer experience!

October 30, 2016

Why play the gamification game?

The twofold challenge of gamification In constant growth since 2008, gamification is a business trend that strategically implements elements of…

November 7, 2012

Coaching or mentoring: Which is the best approach for the development of resources?

In an environment where organizations must increasingly differentiate themselves in highly competitive markets, it is important for them to provide their resources with the means to achieve their full potential so that they can in turn support their employer.

June 4, 2012

How can you keep your employees engaged?

Employee engagement poses a strategic challenge. It is a fragile and demanding process that must be continuously reviewed.

September 1, 2011

Starting a new job – Honeymoon or ordeal?

This question that needs to be asked, as well as reflecting on the support and guidance provided to new managers, are key to taking necessary actions to increase the success rate of newly appointed managers.

February 1, 2011

Managing Age Groups and Generations

An intergenerational workplace: A major challenge for organizations. Take a look at avenues and solutions to reflect on.

September 1, 2010

At work… without taking the subway!

Though we expected that the introduction of teleworking in the 1990s would revolutionize the work environment, we have to admit that this work mode remains uncommon. Why?

June 1, 2010

Techno Addicts

In this world where technology is ubiquitous, are we becoming “techno-addicts?”. Read our overview on this topic that exposes key elements surrounding this issue in order to benefit from new technologies rather than putting up with them.