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The beginning of the year is often a time when we take a step back to have a fresh start. It is therefore a good period to eliminate things that aren’t useful and review our ways. So why not take advantage of this moment to do a good clean up of our workforce tools and processes, in order to start the new year off right?
Mapping the customer journey may seem like an abstract concept, that comes from major business schools. However, it represents an…
Intraday automation is the best way to successfully overcome the real time challenges contact centers face while improving customer experience.
For many managers, the arrival of autumn announces annual business planning period. This important and critical period allows managers to identify all the necessary initiatives to support the company in its strategic and business objectives.
Leveraging operational excellence through a holistic approach is without a doubt a great way of doing things.
This may be the solution for helping your company remain a top performer and stay ahead of the game.
In the face of current market conditions and fierce competition across all segments, the health of an organization depends on its resilience.
Are we developing our teams’ business acumen? Are we on the lookout for what could be done differently? Do we give our resources the necessary latitude to develop this key competency? Take note of our thought-provoking ideas on business acumen.