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Organizations are facing growing challenges when it comes to offering an outstanding customer experience, especially with a management style that…
With 2017 almost here, it is clear that the workforce planning team has evolved over the years. Gone are the…
Looking for a way to make your contact center more productive, to waste less time and talent and to meet your forecasting efficiently? Workforce Management software is the best solution to help you meet your objectives!
the objective of this publication is to demonstrate the financial importance of integrating your omnichannel strategy effectively
Provide an experience on multiple communication channels is what we call being multi channel. In 2016, it is not enough to be available everywhere, you have to be present everywhere. Today, companies must provide a consistent global experience that is effortless for their customers. Discover how to set the right level of service for every channel.
The beginning of the year is often a time when we take a step back to have a fresh start. It is therefore a good period to eliminate things that aren’t useful and review our ways. So why not take advantage of this moment to do a good clean up of our workforce tools and processes, in order to start the new year off right?
Intraday automation is the best way to successfully overcome the real time challenges contact centers face while improving customer experience.