Workforce Management

July 3, 2017

The Implementation of Workforce Management Software: A Process to Take Seriously To Ensure Optimal Results!

Organizations are facing growing challenges when it comes to offering an outstanding customer experience, especially with a management style that…

October 20, 2016

Success of the WFM team – 3 Tips to consider!

With 2017 almost here, it is clear that the workforce planning team has evolved over the years. Gone are the…

June 4, 2016

Workforce Management: Say goodbye to EXCEL and opt for an automated solution made for 2016!

Looking for a way to make your contact center more productive, to waste less time and talent and to meet your forecasting efficiently? Workforce Management software is the best solution to help you meet your objectives!

April 19, 2016

Optimize service delivery channels– alone you go fast, together we go far

the objective of this publication is to demonstrate the financial importance of integrating your omnichannel strategy effectively

March 22, 2016

What service level should we offer in 2016 in a omnichannel environnement ?

Provide an experience on multiple communication channels is what we call being multi channel. In 2016, it is not enough to be available everywhere, you have to be present everywhere. Today, companies must provide a consistent global experience that is effortless for their customers. Discover how to set the right level of service for every channel.

January 25, 2016

Tips and tricks to clean up your workforce management tools

The beginning of the year is often a time when we take a step back to have a fresh start. It is therefore a good period to eliminate things that aren’t useful and review our ways. So why not take advantage of this moment to do a good clean up of our workforce tools and processes, in order to start the new year off right?

October 8, 2015

Why Opt for Intraday Automation?

Intraday automation is the best way to successfully overcome the real time challenges contact centers face while improving customer experience.

February 12, 2015

The Workforce team can have a positive impact on agent behaviour

In workforce management, use the gamification concept to reinforce positive behavior